FAQ FACILITAPAY - Operations & Services

FacilitaPay supports a wide range of payment methods across Latin America, including credit and debit cards, bank transfers, local e-wallets, Boleto (Brazil), Pix (Brazil), SPEI (Mexico), and more. We also provide stablecoin payouts in USDC and USDT.

We operate in full compliance with local financial regulations in every market we serve, including Brazil, Mexico, Colombia, and Chile. Our team monitors regulatory changes continuously, ensuring all transactions adhere to the latest requirements.

FacilitaPay allows companies to transact in local currencies like BRL, MXN, COP, and CLP, and we also offer the ability to convert to USD, USDC, or USDT for settlements. This eliminates currency risk for companies transacting across borders.

We provide competitive, transparent FX rates and the ability to lock in rates for specific transactions. Our FX APIs allow dynamic conversion rates for cross-border payments, ensuring that you can price in USD while your customers pay in their local currencies.

Our platform is built to serve a wide range of industries, including SaaS, e-commerce, fintechs, sports betting, remittances, international payment gateways, crypto exchanges, and more.

We employ advanced fraud detection tools and machine learning algorithms to minimize fraudulent transactions. We also adhere to industry-standard security protocols, including encryption and secure APIs, to protect sensitive data.

Payouts can be made to local bank accounts or via stablecoins like USDC and USDT. We provide customizable payout schedules, and funds can be settled daily, weekly, or monthly, based on your business needs.

Our rolling reserve holds a percentage of each transaction to mitigate risk. The funds are held for a pre-agreed period (up to six months) and can be released or kept depending on the client’s risk profile and transaction history.

Yes, FacilitaPay offers a comprehensive solution that allows businesses to manage both incoming payments (pay-ins) and outgoing disbursements (pay-outs), all within a single platform.

Our platform offers a suite of APIs designed for easy integration with your existing systems, such as e-commerce platforms, accounting software, and CRMs. Our technical team will guide your team through the setup process to ensure a smooth integration.

We provide dedicated account managers, 24/7 technical support, and a comprehensive knowledge base to assist our corporate clients. Our team is available to help with onboarding, troubleshooting, and optimizing your use of our platform.

Yes, FacilitaPay’s platform is designed to handle multi-country operations through a single account. You can manage transactions across Brazil, Mexico, Colombia, and Chile with consolidated reporting and management tools.

FacilitaPay provides a real-time dashboard that allows you to monitor transactions, settlements, and analytics. You can generate customized reports and export data for further analysis.

To onboard with FacilitaPay, you will need to provide company details, KYC documentation, and information about your expected transaction volumes. Our team will guide you through the onboarding process to ensure compliance with local regulations.

Our FX conversion API allows you to dynamically price your services in local currencies while settling payouts in USD or other preferred currencies. This ensures that your business remains insulated from currency fluctuations.

FacilitaPay assists with managing chargebacks by offering tools to dispute and track them in real-time. We provide detailed reporting and help you understand the reasons behind chargebacks, so you can take preventive measures.

Yes, we support recurring billing and subscription management, making it easy for SaaS companies and other subscription-based businesses to automate and manage payments seamlessly.

Our platform allows for easy dispute management, offering automated workflows for refund requests and chargebacks. You can track the status of disputes in real-time via your dashboard.

Absolutely. FacilitaPay is built for scalability, allowing you to expand across multiple regions without the need for new integrations. As your business grows, our platform grows with you, supporting larger volumes and more payment methods.

Settlement times depend on the payment method and market. For local bank transfers, settlements typically occur within 1–2 business days. For stablecoins, settlements can be processed almost instantly.

It’s possible to submit it via api, manually through Facilitapay’s platform or sending it via e-mail.

Brazil
Latest Tax Declaration and its receipt;
Investment extracts;
Property buy and sell contract and proof that the user received the money;
Other documents signed by an accountant.
Mexico
Latest Tax Declaration and Its receipt;
Bank Statement; (at least 3 months)
Investment; (real state, fund and etc )
Other documents signed by an accountant.

You can contact our Payment Desk team at pd@facilitapay.com

When a payout is not successful due to incorrect bank account details you must inform the correct bank details at pd@facilitapay.com and correct it for future deposits.

The timeline for refunds is 2 business days.

Brazil - 10:00 a.m. until 4:00 p.m. (GMT-3)
Mexico - 7:00 a.m. until 4:00 p.m. (GMT-6)
Colombia - 8:00 a.m. until 5 p.m. (GMT-5)

If a deposit is not identified on your dashboard, it can be:
The user is not registered on our system, so you must register them;
It's a deposit from a third party.

If a payout is not successful, it can be:
The bank account details are wrong
The bank account details don’t belong to the user registered

In Brazil no, but in the other countries you can.

No

The deposit is refunded after 72 hours without documentation.